Integrated, customisable workforce management for today’s challenges

NEXTEC Security and Building Technologies (SBT) has been in operation for over 25 years, and although the name of the company may be new, NEXTEC SBT is still an EOH company. The NEXTEC Security and Building Technologies division focuses on providing integrated solutions to current challenges businesses face.

SBT provides end-to-end solutions for electronic security, CCTV, fire detection/suppression, audio visual, building management systems, Wi-Fi and LAN, structured cabling, and data centre/server rooms, as well as solutions for the Workforce Management vertical. The Workforce Management Division offers solutions integrating time and attendance (T&A), access control as well as health and safety solutions. It currently services over 600 clients, has a solid base across South Africa where it supplies its workforce management solutions as well as the Synerion product range.

Linda Glieman, business unit manager for Solutions at SBT, says the company is constantly innovating and developing new solutions to keep up with the changing workforce and markets. A significant part of its development is focused on integration with many of the access control, HR, and related technologies in the market, allowing it to provide a seamless solution to clients without limiting which products they can use. As an example, the company has integrated its solutions with biometric and traditional access solutions from companies like IDEMIA, Suprema, Impro, Gallagher, Hikvision, and others.

The SBT solution includes offering on-site, cloud, or hybrid workforce management solutions according to customers’ requirements. In addition, given the disruption caused by COVID-19, the company is geared to support mobile workforce management to include remote workers with its Synerion Mobile solution

Working remotely or in the office

Glieman says the mobility solutions it has available range from traditional T&A through to expensing and HR functionality to ensure that no management information is lacking just because people are not in the office. This includes collecting GPS location data, ensuring productivity is well managed.

The cloud service makes the entire solution simpler for the customer as SBT handles all the infrastructure challenges, backups, and any updates are immediately available. Maintenance is also simplified as technicians’ travel time to and from clients is dramatically reduced. All additional infrastructure services, on-site or in the cloud, including product development, are available from SBT, ensuring a cohesive integrated approach to solving clients’ needs.

Delivering a full, customised solution

With this approach, SBT can provide complex workforce management solutions with field and maintenance services integrated with electronic security, safety, and network technology equipment. A dedicated service operation centre manages contracts and service delivery according to client specifications and priority levels.

Of course, Glieman adds that many clients want to keep their solutions on premises, and SBT caters for this by allowing full on-site control and management. Its own developed S-QUBE and BES solutions are functionally rich and can be customised to meet the client's specific requirements. SBT has a dedicated development team that is backed by the extensive EOH iOCO Software Development Division.

Synerion is an international workforce management solution aimed at large enterprises, also offering a range of functions for corporate workforce management requirements, including cloud services. SBT offers this product along with all the services and backup support required.

Customisation services are available to each client, no matter which product they use, as well as bespoke development, to ensure the software and services integrate seamlessly into their environment.

“From time and attendance to occupancy-based scheduling features, absence management, operational health and safety, and payroll and HR integration, our comprehensive and efficient workforce management software platforms help optimise resources and productivity,” notes Glieman. “The integrated solutions we create are smart, resilient, and robust enough to operate in corporate offices as well as at mining and industrial operations. We connect people and buildings to data, information, processes, places, resources and each other.”

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